Media Centre

Retail and Wealth: Hong Kong

Useful links for customers

Important update – 9 September 2017

The transfer of ANZ Hong Kong's Retail and Wealth business to DBS (the "Transfer") was completed on 9 September 2017 and any financial products, accounts and credit facilities held by our transferring Retail and Wealth customers have been transferred to DBS.

Key information

  • On Monday 31 October 2016, we announced that we entered into an agreement with DBS Bank Limited (DBS) where DBS will acquire ANZ's Retail and Wealth business in Singapore, Hong Kong, China, Taiwan and Indonesia.
  • The sale will enable us to focus our business in Asia on Institutional Banking where we are ranked a top four corporate bank, according to Greenwich Associates, with a significant presence in 15 countries in the region.
  • We can confirm that the transfer of the Hong Kong Retail and Wealth business to DBS was completed on 9 September 2017.

Frequently asked questions

  1. What was transferred to DBS?
  2. For transferring customers, all your financial products, accounts and credit facilities which were in place or outstanding with ANZ prior to the transfer were migrated to DBS.

    Your ANZ accounts were mapped to corresponding products at DBS. DBS will provide more information on your new DBS accounts, including the new terms and conditions.

    With the completion of the Transfer, ANZ does not carry out Retail and Wealth business in Hong Kong. For non-transferred customers, please note that only account closure and transfer out instructions can be supported. To minimise any inconvenience, contact servicehk@anz.com.

  3. Where can I find out more?
  4. Now the Transfer is complete, you can expect to receive a DBS welcome letter by mid-September 2017, your account information and details on your new banking relationship with DBS will be provided.

    From late August, DBS started sending out DBS iBanking Initial Username (and iBanking Secure Device if you are a current user of ANZ Digital Banking) as well as separate mailers containing your new DBS ATM Card and/or Chequebook (where applicable) that replace the existing ones you may have held with ANZ. Now that the Transfer is complete, DBS will provide information on how to activate your new ATM card(s) and when you can start using them. If you haven't received the above from DBS, please contact the DBS dedicated customer service hotline on +852 2290 8990.

  5. Has my account number changed?
  6. Yes, you have a new account number and DBS will advise you of your new account details. Your ANZ account was closed upon transfer to DBS. You will receive a DBS welcome letter by mid-September 2017, with your account information and details on your new banking relationship with DBS.

    Once you have successfully activated your DBS ATM card and DBS iBanking, and confirmed that you have no further need for your ANZ cards such as for booking validations or any other reason, please securely dispose of your ANZ cards, ANZ digital banking token, and ANZ chequebook. Please note that ANZ cheques dated on or before Friday, 8 September 2017 will be processed by DBS for 6 months from the date of issuance.

  7. What happened to my ANZ Digital Banking after the transfer?
  8. After the transfer, ANZ Digital Banking ceased and you are no longer able to log in. You can view your new DBS accounts via DBS iBanking or DBS digibank.

  9. Were my loans and outstanding balances with ANZ transferred to DBS?
  10. Yes. Any outstanding balances on your existing loans or credit facilities with ANZ were transferred to DBS.

  11. I had a Relationship Manager at both ANZ and DBS, who will manage my accounts with DBS?
  12. You can expect to receive a DBS welcome letter by mid-September 2017. DBS will notify you of the Relationship Manager assigned to support you, and their contact information. For ANZ Signature Priority customers and ANZ Private Wealth customers, many of you can look forward to having the same Relationship Manager continue to manage your account at DBS.

  13. If I have existing relationships with ANZ in more than one country, will my accounts across all jurisdictions be moved together to DBS?
  14. ANZ has entered into an agreement with DBS Bank Limited (DBS) where DBS will acquire ANZ's Retail and Wealth business in Singapore, Hong Kong, Taiwan, China and Indonesia.

    The transition will take place in a phased approach and is on track. If you have an account in another jurisdiction, you will be notified of the date of transfer and any relevant impacts or actions required by you in that country. Please visit www.anz.com/anzretailwealthasia for more information.

  15. Were all my existing Direct Debit Authorisation (DDA) transferred over to my new account in DBS?
  16. All your existing DDA instructions will continue with DBS and no further action is required. However, for existing payment and transfer instructions and local/international transfers for receiving funds, you will be required to notify related parties of your new DBS account number after the Transfer. Please refer to the "Details of Payments & Transfers changes after the transfer" table (Table 1 – link at the top of the page) for more information.

  17. I have setup recurring transfers via ANZ Digital Banking, what will happen to my transfer instructions?
  18. These instructions will be executed according to your previous instructions placed via ANZ Digital Banking at DBS after the Transfer. However, your previous transfer instructions cannot be viewed via DBS online. For more information, please refer to the "Details of Payments & Transfers changes after the transfer" table (Table 1 - link at the top of the page).

  19. I have issued a few cheques from my ANZ account. Will these cheques be returned when they are banked in for deposit?
  20. ANZ cheques issued from individual accounts before the Transfer date will remain valid, subject to the cheque validity dates.  ANZ cheques dated on or before Friday, 8 September 2017 will be processed by DBS for 6 months from the date of issuance. Those that are issued on or after the Transfer date will no longer be valid.

You need Adobe Reader to view PDF files. You can download Adobe Reader free of charge.

Print Page Print Page | E-mail Page E-mail Page | RSS Feeds RSS Feeds | E-mail Alerts E-mail Alerts
Connect with us